Privacy Policy

Privacy Policy

Last updated: 28 September 2026

1. Who we are

JR Carpentry & Construction is operated by Jack Richardson as a sole trader. For UK data protection purposes, Jack

Richardson trading as JR Carpentry & Construction is the controller of the personal information described in this notice.

Website: jrcarpentryandconstruction.com

Email: info@jrcarpentryandconstruction.com

Telephone: 07772 137759

2. The personal information we may collect

Depending on how you contact us and the work you ask us to carry out, we may collect:

• your name, telephone number and email address;

• your property address, postcode and access information where needed for a site visit or project;

• details of your enquiry, project requirements, measurements, drawings and specifications;

• photographs or videos of the property or work area that you send to us or that are taken for the purpose of planning or

recording the work;

• our correspondence with you by email, telephone, text message or WhatsApp;

• quotation, invoice, payment-status and other business records;

• feedback, reviews or testimonials that you choose to provide; and

• technical information generated when you use the website, including information associated with cookies and

embedded Google services where applicable.

3. How we obtain personal information

Most information is provided directly by you when you make an enquiry, request a quotation, arrange a site visit or

become a customer. We may also receive relevant project information from another person involved in the same project,

such as a household member, builder, architect, designer or other contractor.

4. Why we use your information and our lawful bases

We only use personal information where we have a lawful reason to do so. Depending on the circumstances, this may

include:

• taking steps at your request before entering into a contract, for example responding to an enquiry, discussing a project

or preparing a quotation;

• performing a contract with you, including arranging work, carrying out the project, ordering relevant materials and

communicating about progress;

• meeting legal obligations, including tax, accounting and record-keeping requirements;

• our legitimate interests in running and protecting the business, keeping appropriate project records, dealing with

complaints or disputes, improving our services and preventing misuse or fraud;

• your consent where consent is the appropriate basis, for example for certain non-essential cookies or optional

marketing activity.

5. Photographs and project images

Photographs may be taken or used where they are needed to assess, quote for, plan, carry out or record a project. We will

not intentionally publish images that identify you personally without an appropriate reason or permission. Where

completed-project photographs are used on our website, Google Business Profile or social media for portfolio or marketing

purposes, we aim to avoid displaying unnecessary personal information.

6. Who we may share information with

We may share personal information only where reasonably necessary with:

• our accountant, bookkeeper or other professional advisers;

• insurers and legal advisers where necessary;

• subcontractors, other trades or suppliers where information is needed to plan or complete your project;

• IT, email, cloud-storage, website, communications and business-software providers;

• Google and other service providers used for website, email, maps, video or analytics services;

• WhatsApp / Meta where you choose to communicate with us using WhatsApp; and

• HMRC, courts, regulators, law-enforcement bodies or other authorities where disclosure is required or permitted by law.

We do not sell your personal information.

7. International data transfers

Some technology and communications providers may process or store information outside the United Kingdom. Where

UK data protection law requires safeguards for an international transfer, we expect the relevant provider or arrangement to

use an approved transfer mechanism, an applicable adequacy regulation or other lawful safeguard.

8. How long we keep information

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected,

including legal, accounting, insurance and dispute-resolution requirements. As a practical guide:

• general enquiries that do not proceed: normally up to 12 months after the last meaningful contact;

• quotations that do not proceed: normally up to 2 years where useful for reference or follow-up;

• customer and project records: normally up to 6 years after completion where they may be needed for contract,

insurance, warranty, complaint or legal purposes;

• tax and accounting records: for at least the period required by HMRC and other applicable law;

• reviews or portfolio material: while it remains relevant, unless there is a valid reason to remove it sooner.

We may keep information for longer where a legal requirement, dispute, insurance matter or other legitimate reason

makes this necessary.

9. Keeping information secure

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or

disclosure. Access is limited to people and service providers who reasonably need the information for the purposes

described in this notice.

10. Your data protection rights

Depending on the circumstances and the lawful basis being used, you may have rights to:

• ask for a copy of your personal information;

• ask us to correct inaccurate or incomplete information;

• ask us to delete information in certain circumstances;

• ask us to restrict the way information is used in certain circumstances;

• object to certain uses of your information, including some uses based on legitimate interests or direct marketing;

• receive certain information in a portable format where the right to data portability applies; and

• withdraw consent at any time where we rely on your consent.

These rights are not absolute and some may not apply in every situation. To exercise a right, contact us using the details

above. We may need to confirm your identity before dealing with a request.

11. Complaints

If you have a concern about how we use your personal information, please contact us first so we can try to resolve it. You

also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection.

ICO website: ico.org.uk

12. Children

Our services and website are intended for adults arranging carpentry and construction work. We do not knowingly use the

website to collect personal information from children for marketing purposes.

13. Changes to this privacy notice

We may update this privacy notice where our services, technology or legal obligations change. The latest version will be

published on this website with an updated date.